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pinPDF
Started by rico_Suave at 02-25-2008 3:45 . Topic has 5 replies.
  
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 02-25-2008, 3:45
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rico_Suave
Joined on 02-25-2008
Posts 3
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Installing/registering pinPDF
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Dear support.
I have an issue with pinPDF. The company I work at has bought pinPDF and we have installed it on our server to use it from (classic) ASP. However, since we installed it we have had to re-install it twice, because it stopped working. It is like the trial has expired or something, but that is very strange, because we have a valid serial number. After a re-installation it works like a charm again.
The manual says that, to install pinPDF, you have to use the LicenseKey property, we do that. However, there is also a tool in the installer-package called "pinPDFValidation.exe". If I run that, it says that the trial has expired?!?!
Do we use the correct way to enable the registered version of pinPDF?
Thanks,
Erik
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02-25-2008, 4:00
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Pintexx Support
Joined on 08-30-2005
Posts 1.571
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Re: Installing/registering pinPDF
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Hi Erik,
if you have set the license key and if it works then don't mind the validation exe.
Regards,
Hans-Peter
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03-11-2008, 11:17
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rico_Suave
Joined on 02-25-2008
Posts 3
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Re: Installing/registering pinPDF
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Hi Hans-Peter,
Sorry I am getting back to you on this so late, but I had to wait for the problem to occur again.
I have an error-message now I can give you. What happens is this:
The component works an then all of a sudden we get an empty screen instead of a PDF.
When we check the value of objPDF.Process() it is FALSE and the errormessage says: "pdf component not found !"
The strange thing is, this happened just now and a a little while later we got to see PDF's again, without changing anything in the code. We have just added some debug-code and removed it again. The page is used by a lage customer of ours, and I know today they are very busy creating PDF's, so I'm wondering now if this could happen when a lot of people are generating PDF's at the same time. Is that possible?
Erik
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03-11-2008, 12:28
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Pintexx Support
Joined on 08-30-2005
Posts 1.571
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Re: Installing/registering pinPDF
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Hi Erik,
it seems that the instance of the component can not be created which could be a ressource or memory problem.
Do you use ActiveX or .Net ?
Regards,
Hans-Peter
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03-11-2008, 12:36
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rico_Suave
Joined on 02-25-2008
Posts 3
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Re: Installing/registering pinPDF
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Hi Hans-Peter,
We use classic ASP, so ActiveX.
Our server has minimal CPU and memory load, so I doubt resources would be a problem. Is there a way to increase memory to the component in any way?
Thanks,
Erik
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03-11-2008, 2:29
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Pintexx Support
Joined on 08-30-2005
Posts 1.571
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Re: Installing/registering pinPDF
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Hi Eric,
do you set the instance to nothing after usage ?
set objPDF = nothing
Regards,
Hans-Peter
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Pintexx Forum » Developer Produ... » pinPDF » Installing/registering pinPDF
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